Refund policy
At Tint & Tonic, we take great care to ensure that every product reaches you in perfect condition. However, in the rare event that you receive a damaged product, please review our return and refund policy below.
Eligibility for Return
A return request will be considered only under the following conditions:
- The product received is damaged.
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A clear unboxing video is mandatory.
The video must:- Start before opening the package
- Clearly show the product and the damage
- Be continuous and unedited
Without an unboxing video, no return or refund request will be accepted.
Return Process
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Courier the product back to our office address mentioned below.
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If you require a pickup service, it can be arranged upon request, but separate pickup charges will apply.
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The return will be initiated only after our team verifies the damage and approves the request.
Refunds
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Once the returned product is received and inspected, the refund (if approved) will be processed.
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Refunds will be made to the original mode of payment within a reasonable processing time.
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Shipping charges (if any) are non-refundable, unless the return is due to a verified damaged product.
Important Notes
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Returns are not accepted for reasons such as personal preference, color variation, or incorrect selection by the customer.
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Any return request raised without proper proof will be declined.
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Tint & Tonic reserves the right to accept or reject any return request based on inspection.
Contact Information
For return requests or queries, please contact us at:
Email: info@tintandtonic.com
Phone: +91 98103 09310
Return Address
Tint & Tonic
Ground Floor, House No. M-242
Near Verdhman Plaza, Hari Krishna Nagar
West Delhi, New Delhi – 110087