Cancellation and Refund Policy

At Tint & Tonic, we value our customers and strive to provide high-quality products and services. We understand that sometimes cancellations and refunds may be necessary. Please read our policy carefully to understand your rights and responsibilities regarding cancellations and refunds.

Cancellation Policy

For Services:

• Appointments can be canceled or rescheduled up to 24 hours before the scheduled time.

• Cancellations made less than 24 hours before the appointment

• No-shows or failure to attend the appointment without prior notice will be charged the full service amount.

For Products:

• Orders can be canceled within 2 hours of placement if they have not been processed or shipped.

• Once an order has been processed or shipped, it cannot be canceled, but you may initiate a return if applicable.

Refund Policy

For Services:

• Refunds for services will only be issued in cases where Tint & Tonic is unable to fulfill the scheduled service.

• Dissatisfaction with a service must be reported within 24 hours of the appointment, and we will work to resolve the issue with a redo or credit for future services.

For Products:

• Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging.

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.

• Refunds will be processed once the returned item is inspected and approved. Please allow 5-7 business days for the refund to reflect in your account.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us at https://tintandtonic.com/contact-us/ with your order details, reason for cancellation or refund request, and any relevant supporting information.

Exceptions

• Certain services or products may be non-refundable or have special cancellation terms. These will be clearly stated at the time of purchase.

• Gift cards and promotional items are non-refundable.

By purchasing from Tint & Tonic, you agree to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, and any changes will be updated on this page.

For further assistance, please contact us at:

• By email: mstintandtonic@gmail.com

• By visiting this page on our website: https://tintandtonic.com/contact-us/

Thank you for choosing Tint & Tonic!